· Goods DO NOT SHIP on Saturday or Sunday
· All shipments are subject to stock availability. The website does not display live stock information.
· The cut off time to process an overnight order is 10:00 am UK Time
· It is the customer's responsibility to give the correct billing and shipping address. Any additional cost incurred because of incorrectly addressed deliveries will be charged to the customer. All addresses can be changed by logging in to the site. Please ensure you have a Working Landline and/or Mobile Number so that we or the courier company can contact you.
· Please contact us by email if you have not received your order within 4 working days.
· All claims, shortages and damages must be notified by email within 2 working days from the date of delivery.
· Stock may vary from item pictured
While we try to ensure that the stock availability and quantities on the website are updated, there may be exceptional cases where a particular item of inventory may not be available. In such cases, we shall get in touch with you. Refund for any such inventory shall be processed within 7 working days from our end.
We will not be held responsible for pricing errors due to software malfunctions, or human error. All orders are on a first come first served basis, and Stanip Ltd reserves the right to decline orders for suspect, fraudulent or high-value purchases.
In addition to your legal rights (under UK distance selling regulations), we offer a 14-day no-fuss returns guarantee – if you are not happy with your product within 14 days you can return the products to us for a full refund. Please contact us via email before you return the goods.
We will refund your payment within 7 days of receiving the returned goods.
Please note that in order to be eligible for a return, the goods shall be returned in their original condition (packed). Also, returns only apply to goods that are of non-perishable nature. In case of perishable goods, please contact us through email.
Subject to your legal right, courier costs for returns will be borne by the buyer unless it is due to product defects.
Please note that currently we only ship to Great Britain (England, Wales and Scotland). We are making necessary arrangements with our logistic partners to expand our deliveries to other parts of United Kingdom and also to Ireland. We expect to have the necessary arrangements soon. We apologies for the inconvenience.